Support
If something is not working, or you are not sure what happens next, we would rather hear from you than have you wondering.
Contact us
Email support@getwobble.co.uk. A real person reads every message and we reply as quickly as we can, Monday to Friday. Please include the email address on your account so we can find you.
Common questions
Where is my response?
A qualified therapist records your video after reading everything you wrote. Most replies arrive within a few hours. Our standard target is eight working hours, Monday to Friday, so a Wobble sent late on a Friday may not be answered until Monday. You will get an email, and a text or a phone notification if you have turned those on, the moment it is ready. Your Wobble also appears under History when you sign in.
What does it cost?
You always see the price before you send anything. You can buy a single Wobble, or take a plan, which brings the price of each one down. There is no plan unless you choose one, and you can cancel at any time (see below). In the app, the App Store or Google Play shows you the price before you buy.
How do I pay?
It depends on where you buy. In the iPhone app you pay through the App Store, and in the Android app through Google Play, with the payment method on your Apple or Google account. On our website you pay by card through Stripe. Either way, we never see or store your card number. If someone has given you a gift code, or you have a free Wobble from a referral or a partner, you can use that instead and nothing is charged.
How do I cancel a plan?
It depends on where you started it. A plan started in the iPhone app is managed in your iPhone Settings: tap your name, then Subscriptions, then Wobble. A plan started in the Android app is managed in the Play Store: tap your profile picture, then Payments and subscriptions, then Subscriptions. A plan started on our website is cancelled in your Wobble account: sign in, open Account, then View plans. However you cancel, the plan runs to the end of the month you have paid for.
Can I get a refund?
If something has gone wrong, email support@getwobble.co.uk and tell us what happened, and we will put it right. Payments made in the iPhone app can only be refunded by Apple, at reportaproblem.apple.com, and we will help you ask. For payments made in the Android app or on our website, we handle the refund ourselves.
How do I turn notifications on or off?
Sign in and open Account, then Notifications. You can switch email and text messages on or off there, and change the number we use. Phone notifications in the app are controlled in your phone settings, under Wobble.
Can I delete my account?
Yes. Sign in, open Account and choose to delete your account, or email us and we will do it for you. We remove your personal details. We keep the clinical record of any Wobble a therapist answered, because we are required to, and it is explained in our privacy policy.
Who reads what I write?
Your Wobble is only ever seen by qualified, registered therapists who are contractually bound to keep it confidential, and by our clinical team where there is a safety concern. When you send it, it goes to the therapists who are free to pick it up, and whoever takes it records your response. Nothing you write is used to train or generate anything, and no part of your response is made by a computer.
Something in my response felt wrong
Tell us. Email support@getwobble.co.uk and say what happened, or use the “let us know confidentially” link on the feedback screen. A member of our clinical team reads every report of this kind, and we can review the response, arrange another one, or refund you. If you paid in the iPhone app, refunds are made by Apple, and we will help you ask for one.
If you need help right now
Wobble is not a crisis service and is not a substitute for urgent mental health care. If you are in immediate danger, call 999. If you need to talk to someone now, the Samaritans are on 116 123, free, at any time of day or night.