Wobble reviews: what people say after a Wobble

What do people say about the video?

The word that comes up most is personal. A Wobble video is recorded for one person about the one thing they described, and that is what people notice first: that the therapist had read it properly and was talking to them, not to a category.

• “I was very pleasantly surprised by the personalised video and how well the therapist understood me.”

• “The video response was perfectly tailored to my situation. Helpful and friendly.”

• “The response was quick, the video was in depth and directed to my situation.”

• “I thought the video response was absolutely fantastic.”

• “Loved the fact she didn't only go through emotional helps but also practical advice.”

• “Kathy listened and considered all of my points raised and offered some really useful feedback, digging into why I may feel the way I do and offering techniques I can try implementing.”

What do people say about the therapist?

That it was a real person, and that they listened. Every Wobble is recorded by a qualified, registered UK therapist, never generated by AI, and the feedback tends to be about being understood rather than about technique.

• “The advice was really personal and engaged my issues directly, and really compassionately.”

• “Thank you Kelsey. You listened to me, and nobody else has.”

• “I was really happy that the response was from a real person who had read my submission and was very empathetic & helpful. Thank you.”

• “I think it's a great service, and although I'm not face to face with someone, it's nice to have an understanding person at the other end.”

• “What I needed to hear at the moment.”

What do people say about the speed and the service?

A Wobble is usually answered within hours on a weekday, and by 5pm the next working day at the latest. For people used to waiting weeks for anything with a therapist on the other end, the speed is the surprise.

• “The turnaround time was absolutely sensational. Really, really impressed.”

• “So simple but SO effective!”

• “A very innovative way to solve a problem in the mental health sector.”

• “Great advice - off for a walk on the beach!🫡 (as advised)”

Where do these reviews come from?

After every Wobble the person who received it is asked to score it on five measures and leave a comment if they want to. The scores feed each therapist's quality record alongside the clinical lead's own ongoing review of live Wobbles and responses: anything that falls short leads to review, coaching or removal, so the feedback is doing a job as well as being quoted here. The percentages on this page are from everyone who has left a score, and the quotes are verbatim from the comments, with names removed. One set of feedback that was clearly not a real score has been left out of the figures.

Wobble is new, so the numbers come from everyone who has used it so far rather than from thousands of people, and they will change as more people use it. This page is updated as they do.

Who does Wobble not work for?

Honest answer: people who need to sit with a therapist for an hour at a time. A Wobble is a personal video, not a live conversation, and it is not therapy, though it is mental health support from a qualified therapist; if what is going on needs that kind of live, ongoing work, the therapist says so in the video and points the way. It is not a crisis service either. Where it works best is the hard patch, the decision you are stuck on, the worry that keeps coming back, and as a regular check-in: many people send one most weeks, and the plans are priced for that.